Customer Service


Sterling Silver Aftercare

At Scottish Silver we strive to produce products of the finest craftsmanship and quality however it is important to remember that sterling silver is delicate. For tips and aftercare information click here.

Jewellery Sizing

We have put together a size guide that includes a printable ring gauge. To help with sizing please read our Jewellery Gauge


Gift wrapping is available for all of our products. Sterling Silver items and jewellery come in our Scottish Silver boxes which have a blue satin interior. Gift wrapping is also available for items from the Highland Safari Collection. For shipping all of our products are wrapped with care – we use bespoke packaging; boxes or wallets.

Delivery and Shipping

We offer UK and international shipping on all of our items. Click here to visit our Delivery and Shipping page for further detail including VAT information.

Refunds policy

Our main concern is to ensure customers are satisfied with their purchases and that they receive the highest standard of service possible. View our full refund policy by clicking here.

Terms and Conditions

Scottish Silvers’ Terms and Conditions together with our Privacy Policy govern our relationship with you. For full detail on the terms and conditions of our website and the content and products listed there within please click here.

Customer Data

Click here for full information on the way we protect Customer Data.


Any questions?

If you have questions about your personal data or our privacy policy, please contact us at