Customer Service

Our Boxes

Gift wrapping is available for all of our products. Small Sterling Silver items and jewellery come wrapped in our bespoke Scottish Silver boxes, larger pieces are presented in our bespoke boxes lined in blue satin. Customers also have the option of gift wrapping all items from our Highland Safari Collection. All of our products are neatly wrapped with care – for shipping we use bespoke packaging; boxes or wallets.

 

Deliveries and Shipping

For all orders within the UK we use Royal Mail to deliver our parcels unless you specify otherwise.

  • We offer a free delivery service for most of our items on Royal Mail 2nd class recorded which can take approx. 3 working days. Its ideal if you aren’t in a rush for your items and is secure because it must be signed for at delivery.
  • We also offer Royal Mail 1st class recorded which takes 1-2 working days if you need it a little faster and this costs £4.95.
  • For guaranteed next day delivery you can opt for Royal Mail Special Delivery which is fully track-able until delivery which is signed for and includes insurance of up to £2500. Order must be placed before 2pm to guarantee next day delivery, Monday to Friday only. The cost is £7.95.

For orders to be shipped outside of the UK we use a Royal Mail International Signed For, it can be tracked online while in the UK and then it must be signed for on delivery at it’s destination.

  • Parcels weighing up to 750g are charged at £15.00 and those weighing up to 2kg are charged at £25.00.
  • Compensation of £50.00 comes as standard but for £3.00 additional compensation of up to £250.00 can be purchased.
  • Deliveries to Europe normally take 3-5 working days and 5-7 working days for the rest of the world.

If something is needed much quicker than this we use express courier delivery provided by DHL, cost of shipping order is quoted at cart.

Please email info@scottishsilver.com or call us with an inquiry.

VAT

Purchases from outside the UK and EU are not subject to the UK VAT/Sales Tax of 20% – the price/s will be automatically adjusted at the Checkout when you enter your destination Country – outside of UK.

Tracking Your Parcel

You will be advised of your tracking reference at the time of dispatch and can check on it’s progress by logging onto www.royalmail.com/track-your-item or checking here www.scottishsilver.com/order-tracking

 

Refunds policy

Most of all, we want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it’s in its original packaging.

We will be happy to exchange the item for a replacement or to make a refund. We are unable to refund any postage charges but we will send any exchange items free of postage charges.

The above does not in any way affect your statutory rights as a consumer.

 

Secure Shopping & Privacy

Data Protection

Hayward & Stott LTD t/a Scottish Silver, conforms with the Data Protection Act.

Our promise to you…

We promise never to share your information with anyone.
Which involves never passing your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you either by mail, telephone or email. You always have the choice to opt out of further communications.

Privacy Policy: FAQ’s

Why do we need your personal information?

As with all retail websites, we collect personal information when opening your account and processing your orders. We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.

Credit or Debit card details disclosed to us offline are destroyed immediately after a transaction has been approved; online details are not held within the Company or on this website but on PayPal and the retention of card details are governed by their Trading Terms & Conditions.

What information do we collect?

The information we collect is:

  • Your name, so we know who you are
  • Email address, so we can email you order and delivery information, offers etc.
  • Delivery address
  • Telephone number
  • Credit card details, only when you place an order

Any information we collect about customers’ browsing and buying habits is used to improve your experience on Scottish Silver’s website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.

How do we use your personal information?

We use this information to make your shopping experience as easy and enjoyable as possible. It is used to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.

We control information we have collected about you that is relevant to your account. This includes:

  • Online customers require a log-in and password to access their account
  • If you opt to use a Courier Service, they will have access to your details for delivery purposes only

Why do we contact you?

We contact you to update you about exciting new product launches and offers which are exclusive to our Contact List. You will receive a maximum of two emails a week, at peak periods such as Christmas, we may increase it to three.

Can you opt out of receiving marketing communications?

All Scottish Silver customers have the choice to opt out of receiving marketing communications from us.

If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications which we might send you.

The bit we cannot control…

Third party sites: Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Safeguarding your information…

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit secure communications. This means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

Any questions?

If you have questions about your personal data or our privacy policy, please contact us at info@scottishsilver.com

 

Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Scottish Silvers’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘scottishsilver‘ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website – Hayward & Stott Limited trading as scottishsilver [‘The Company’] . Our company registration number is SC 401705. Our VAT Registration Nr. is GB 774 69 1093. The Director of The Company is Charles Edmund Stott.

The term ‘you’ refers to the user or viewer of our website.

The use of this website and the purchase of products listed therein is subject to the following terms of use:

  • Products remain the property of The Company until full payment is received and credited to The Company’s bank account/s.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and photographic images & graphics. The reproduction of any image or copy is prohibited.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and the conditions applicable to purchasing products listed on the website and any dispute arising out of such use of the website is subject to the Laws of England and Wales, Northern Ireland & Scotland.