SECURE SHOPPING; PRIVACY NOTICE
Hayward & Stott LTD, conforms with the Data Protection Act.
OUR PROMISE TO YOU…
We promise to use your information fairly and transparently.
We will never share your information with anyone. Which involves never passing your details on to a third party for marketing purposes. We may contact you with promotions we think might interest you either by mail, telephone or email. You always have the choice to opt out of further communications.
WHY DO WE NEED YOUR PERSONAL INFORMATION?
As with all retail websites, we collect personal information when opening your account and processing your orders. We automatically collect information such as your browser IP address to make shopping with us easier, for example, remembering your log-in details.
Credit or Debit card details disclosed to us offline are destroyed immediately after a transaction has been approved; online details are not held within the Company or on this website but on PayPal and the retention of card details are governed by their Trading Terms & Conditions.
WHAT INFORMATION DO WE COLLECT?
The information we collect is:
- Your name, so we know who you are
- Email address, so we can email you order and delivery information, offers etc.
- Delivery address
- Telephone number
- Credit card details, only when you place an order
Any information we collect about customers’ browsing and buying habits is used to improve your experience on Hayward & Stott’s website and the products and services offered to our customers. It also assists us with the detection and prevention of fraud.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use this information to make your shopping experience as easy and enjoyable as possible. It is used to process your order, inform you of any delays or problems, and occasionally to send you special offers and promotions.
We control information we have collected about you that is relevant to your account. This includes:
- Online customers require a log-in and password to access their account
- If you opt to use a Courier Service, they will have access to your details for delivery purposes only
- If you opt-in to receiving promotions and news we will never pass your contact details onto a third party.
WHY DO WE CONTACT YOU?
We contact you to update you about exciting new product launches and offers which are exclusive to our Contact List. You will receive a maximum of two emails a week, at peak periods such as Christmas, we may increase it to three.
CAN YOU OPT OUT OF RECEIVING MARKETING COMMUNICATIONS?
When creating an account or completing an order, customers can select an opt-in checkbox, permitting Hayward & Stott to sent occasional offers and information we think will be of interest.
All Hayward & Stott customers have the choice to opt out of receiving marketing communications from us.
If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications which we might send you.
THE BIT WE CANNOT CONTROL…
Third party sites: Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. We will state when citing an external link. Read our Terms and Conditions for further detail.
SAFEGUARDING YOUR INFORMATION…
We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit secure communications. This means you cannot inadvertently place an order through an unsecured connection. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.